A beloved bakery has said "we are all human" as it made an emotional plea over long queues.
Lunko took to social media site Instagram to inform customers its sole social media manager would be taking a mental health break from their role. The announcement followed negative comments about the long queues outside the business.
The bakery owners said "starting from scratch hasn't been easy", and they have "explored all possible options to reduce waiting times".
The bakery is the brainchild of married couple Adelina Blanaru and Marius Dogaru. Originally from Romania, they relocated to Liverpool in 2015, after a brief stint in Paris where Marius honed his skills as a pastry chef.
The bakery shop is open three days a week (Colin Lane/Liverpool Echo)The Liverpool Echo reports its owners made "personal sacrifices" to please customers and even extended opening hours during the week to ensure everyone could enjoy their baked goods.
Best and worst holiday package providers ranked with some big names falling down
Despite some negative feedback regarding the queues, locals insist the food is worth the wait.
Lunko issued a statement which read: "I want to let you know that as the sole manager of our social media, I won't be able to respond to your messages for a while. I am very grateful for everyone who visits our bakery and supports us, but I need a break from social media for my own mental health. We are all human, including myself, Marius and everyone else working here.
"This bakery is the result of years of hard work, and starting from scratch hasn't been easy. In fact we have dealt with more challenges that anyone reading this message could probably imagine. We are aware of the comments about the queues on Google, Twitter, TikTok, Instagram, and even Reddit.
"We have explored all possible options to reduce waiting times. Weekends are very busy, which is why we've opened extra days during the week when it's quieter.
"Our bakers work tirelessly to ensure a good selection until at least 2pm. We are literally baking an army of pastries. We go above and beyond to ensure that once customers reach the counter, they have the best possible experience with our customer service and products.
Lunko bakery queues in September last year (ECHO/Colin Lane)"We serve one customer per minute on average. Each ingredient we use, from the milk to the flour, to the chai has been carefully researched and chosen specifically because we think it's one of the best. Our staff are incredibly talented and skilled and they strive to become even better each day. This is a business based on dedication, true love for pastries and coffee, as well as continuous improvement.
"Please know that we are trying our best. Our goal is to bring happiness to people, even if at times this means making personal sacrifices. Thank you for your understanding and for your continued support."
Read more similar news:
Comments:
comments powered by Disqus
