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Airport blasts 'we're NOT Alton Towers' as it shuts down bid to ease 2hr queues

25 June 2024 , 13:10
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The signs would tell flyers how long they have left to wait
The signs would tell flyers how long they have left to wait

BIRMINGHAM Airport has refused to adopt a queue feature Alton Towers has in a bid to tackle two-hour security lines.

Crowds of holidaymakers have been mounting and wrapping around the entrance to the West Midlands airport just weeks after 100ml hand luggage rules were scrapped.

A queue at Birmingham Airport on June 19 qhiqqkiqheidrzprw
A queue at Birmingham Airport on June 19Credit: BPM
Birmingham Airport, snapped here on June 19, has been in chaos ever since the 100ml hand luggage rules were scrapped
Birmingham Airport, snapped here on June 19, has been in chaos ever since the 100ml hand luggage rules were scrappedCredit: BPM
Queues, pictured here on June 16, have been snaking around the car park by 5am most days
Queues, pictured here on June 16, have been snaking around the car park by 5am most daysCredit: CharmlessMan1/X
Brits stuck outside BHX on June 17
Brits stuck outside BHX on June 17Credit: x.com/@mrussellracing

Jet-setters have continuously been warned to turn up early for their flights with queues snaking around the car park by 5am most days.

And as passengers get antsy the closer it gets to peak season and the summer holidays, they've suggested BHX bosses add "queue markers".

Much like theme parks have, the signs would demonstrate how long you have left to wait at certain points throughout the queues.

I'm a flight attendant who only carries hand luggage on holiday - here's howI'm a flight attendant who only carries hand luggage on holiday - here's how

However, the suggestion was slammed by airport execs who said Birmingham is "somewhat different to Alton Towers".

BHX said: “The environment of an airport and the security sensitivities/requirements in place are somewhat different to the likes of Alton Towers.

“Getting on a plane and the time it takes to ensure everyone will be kept safe, is different to getting on a rollercoaster and should, rightly take longer.

“The real-time tacker was an estimate of queuing at the time. When the building works commenced this facility was removed.

"We will review availability of this function, once building works have been completed.”

Departure screens at the airport previously showed a mass of flights warning "final call" as people make a run to catch their plane.

Flyers have had countless stressful mornings not knowing whether they would get through security on time.

A Birmingham Airport spokesperson previously pinned the issues on flyers who arrived with more than 100ml of liquids in their bags.

They said: "Our new security area was designed, and resourced, to accommodate the increase to two litres being carried in cabin baggage, this currently cannot be operated with the temporary restriction.

"In order to have full compliance to this new directive we have further amended our operating process.

I'm a pilot - the passenger habit that drives me mad and I bet you're guiltyI'm a pilot - the passenger habit that drives me mad and I bet you're guilty

"We now have 'liquid check stations' at all entrances to the terminal where colleagues are directly assisting passengers to ensure liquids containers over 100ml are removed.

"With these additional checks we have seen a large proportion of customers still arriving with liquids over 100ml in their bags and these have to be regrettably removed and disposed of.

"Containers that can carry more than a 100ml are permitted but, need to be completely empty.

"Our security flow rate has been continuous today, helped by these extra checks and we welcome and appreciate the co-operation of our passengers in eliminating oversize liquids from their cabin baggage.

"The outdoor queues seen today are from 'liquid check stations'.

"Since our new security area opened in May, we have seen continuous non-compliant bags coming through security causing unnecessary queues and delays to customers' journeys.

"This new step in the process is to remove the issue before customers proceed.

"It is now, more than ever, imperative that customers abide by the 100ml rule.

"This additional layer of control risks slowing down the security process without the support of passengers.

"For customers who are less able to stand for durations we advise they book the assisted travel service.

"However, if a customer is queueing during our peak periods and feels they need assistance then our customer ambassadors are in the area and can assist them without losing their place in the line."

A board in departures, pictured here on June 16, showed 'final call' for a lot of flights
A board in departures, pictured here on June 16, showed 'final call' for a lot of flightsCredit: dougbagleyfdl/X

Morgan Johnson

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