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Newport shopping centre faces decline as major retailers leave amid antisocial behaviour concerns

04 May 2026 , 20:06
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Newport shopping centre faces decline as major retailers leave amid antisocial behaviour concerns
Newport shopping centre faces decline as major retailers leave amid antisocial behaviour concerns

One of Britain’s newest cities is at risk of becoming a deserted ruin as big brands leave due to antisocial behavior and economic decline.

The £117m Friars Walk shopping center opened in Newport, South Wales, just 10 years ago – promising a revival for the once-proud port town.

However, nine modern shop units, located right next to Marks and Spencer, have remained unoccupied and boarded up since the precinct opened.

Now, M&S has announced it’s leaving Newport, along with River Island, which closed permanently on April 19.

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A back alley filled with overgrown weeds, garbage, and a brick building with boarded-up windows and an

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Debenhams closed years ago, discount stores B&M and Wilko have disappeared, and TGI Friday has served its last steak.

Locals blame competition from online shopping, high car parking prices, and the rising cost of living.

Four Police Community Support Officers standing together on a street.

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The town now has the highest proportion of empty shops in the country at 19 percent, according to a report from Centre for Cities.

However, a survey of shoppers, most of whom are from the city, revealed they believe it’s because Newport is “rough.”

One woman, a hospital nurse, revealed she’s frightened to make eye contact with anyone during her regular visits to drop off a parcel in Friars Walk.

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During The Sun’s visit, we watched in horror as a man dropped his trousers in a neighboring street and defecated on the pavement.

We saw discarded drug paraphernalia, people begging, and individuals sitting on pavements drinking alcohol from cans.

When it gets dark, prostitutes take their clients to an alleyway less than 50 yards from Friars Walk.

Even the city’s pawnshop on Commercial Street is boarded up.

It’s a far cry from 10 years ago when the shopping center developers boasted it had attracted 10 million visitors in its first 12 months.

The center was opened following Newport being granted city status by the Queen to mark her Golden Jubilee in 2002.

Today, there are real concerns that when Marks and Spencer closes later this year, other brands will follow, signaling the end for Friars Walk.

Nurse Michele Davies, 61, said: “I can’t stand going in there but I have to drop off a shopping item now and then.

“I’m from Newport and I hate to see it like this; it never used to be this way. It’s the people who have changed.”

The area is patrolled by a pair of “ambassadors” funded by the Home Office’s Safer Streets Fund.

They and a team of Police Community Support Officers stop cyclists from riding through Newport’s pedestrianized streets and deal with low-level antisocial behavior.

However, there’s a sense that the city’s substance abusers and alcoholics are getting away with their activities because they continue their illegal activities in broad daylight, visible to all.

Health food importer Morgan James, 30, said: “The countryside around Newport is amazing, but the city center is rough. That’s the only word for it.

“Once you get into Friars Walk it’s okay, but to get here you have to navigate the surrounding streets. It’s not pleasant.”

Retired shoe shop proprietor David Reedsmith, 63, said: “I used to work here in Newport, and the place was bustling with shoppers.

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Two people walking past a storefront with

A smiling woman in a green hoodie and black sunglasses on her head.

 A closing sign and a 50% off sale sign in a store window.

“Today is the first time I’ve been back in years, and I’m saddened to see people just wandering around aimlessly.

“It’s a shame; they spent a lot of money on Friar’s Walk, but the city’s gone downhill since my day.”

Grandmother Helen Kerr, 53, who lives in Newport, said: “I’m gutted that Marks and Spencer is leaving; I love going there for my treats.

“There’s been a slow decline until a couple of years ago; since then, Newport has deteriorated rapidly.”

Quantity surveyor Robert Waters, 43, said: “When I first came here and the new development was starting, I thought it would grow and establish itself.

“I hoped it would push the drug users and alcoholics out of the city center, but that hasn’t happened. It’s sad to see.”

However, teacher Brogan Jones, 29, defended the city, saying: “I’m a proud Newport girl. I was born and raised here, and it’s not all bad.

“But I admit we’ve lost some big names, and now Marks and Spencer is going. It makes me sad.”

Newport City Council said much of the city center is privately owned, meaning there’s only so much they can do to address the issue.

They told The Sun: “The challenges facing high streets today are not unique to Newport, and the council has long recognized that there needs to be a move away from a heavy reliance on retail to a more mixed use.

“The number of empty properties in the city center has decreased in recent years, and we are proud of our independent businesses, which make up more than 60 percent of the total.”

Sophie Walker

Sophie Walker

Deputy Editor & UK News

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