All news by author: Martyn James

Consumer rights expert Martyn James explains everything you need to know when it comes to travel disruption - including what you're entitled to when your flight is delayed, what happens when a storm descends, and when staff go on strike

Consumer rights expert Martyn James explains everything you need to what to watch out for before you jet off on holiday, including airport rip-offs and how to save cash on the plane

Consumer rights expert Martyn James explains exactly why businesses do everything in their power to stop you from talking to their customer service teams - and what you can do to get past the dreaded chatbots

Consumer rights champion Martyn James has shared some of the most common examples of micro-charging and sneaky price increases to watch out for

Being delayed or having your flight cancelled is a nightmare situation - but our consumer rights expert Martyn James has you covered when it comes to your rights and compensation

Consumer champion Martyn James explains everything you need to know about pet insurance, as more and more pet owners find themselves hit with rising vet bills

Pensions can be a mystery for a lot of us, so consumer expert Martyn James is here to help by separating the fact from the fiction when it comes to your pension savings

Consumer rights expert Martyn James explains how debt consolidation works, whether it is right for you, plus other forms of debt help including how to get free advice

Consumer rights champion Martyn James explains how to challenge an unfair parking ticket - and a crucial difference you need to be aware of

Sometimes you do need to make a complaint against a company or business, but a lot of us don't know how to complain properly. So consumer rights expert Martyn James has come to the rescue and explains exactly how to do - and win!

Consumer rights expert Martyn James runs through everything you need to know about giving your finances a big overhaul, as well as where to turn if you're behind on bills

Consumer rights expert Martyn James explains if warranties, service contracts and guarantees any good, as well as all statutory rights yo already have when things go wrong

Passengers have faced unprecedented rates of cancellations, massively overcrowded trains and dirty or substandard services - so what are your rights and how can you save money?

Consumer rights expert Martyn James runs through the pros and cons of supermarket loyalty schemes, and explains how your data is really used by the big food firms

Unlike other Ofcom regulated industries, you can’t go to a free Communications Ombudsman if something goes wrong with a delivery company, warns Martyn James

It's never too late to make huge changes to your finances - even if you've already scuppered your New Year's resolutions, writes consumer rights expert Martyn James

Consumer champion Martyn James writes a weekly column for The Mirror website and this week he runs through everything you need to know about when insurance claims go wrong

The Financial Conduct Authority (FCA) this week confirmed it is reviewing if people who have taken out car finance have been charged too much

January is usually considered the hardest month of the year as your finances are likely to have taken a hit during the festive season, here consumer rights expert Martyn James shares how you can take on this month and make it to payday

Ofcom has announced proposals that will clamp down on 'confusing' mid-contract price rises for broadband, mobile and TV deals - consumer rights champion Martyn James explains what you need to know

New figures show 2.7 million smart energy meters are not working properly - so consumer rights champion Martyn James explains what to do if yours has gone "dumb"

Consumer rights expert Martyn James explains what to do if you have a sneaky suspicious that your energy provider is charging you too much for gas and electricity

Martyn James is a consumer rights expert and this week he discusses how to find a good broadband deal - and why you should ditch your current expensive plan

Consumer rights expert Martyn James explains what you need to know if you can’t travel or attend an event during the December train strikes

Martyn James rounds up your delivery rights ahead of the busy Christmas season - including what you can do if something goes wrong or arrives delayed