Ticketmaster owner Live Nation confirms hackers offered to sell customer data

03 June 2024 , 07:54

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Ticketmaster has been the subject of a cyber attack (Image: PA Archive/PA Images)

Ticketmaster has fallen victim to a cyber attack, with hackers reportedly peddling customer data on the dark web, according to confirmation from its parent firm Live Nation.

The ShinyHunters hacking group are rumoured to be demanding £400,000 to stop them from selling the information. The group obtained access to personal details including names, addresses, phone numbers and limited payment information of an enormous 560 million site's users.

In a revelation made to the US Securities and Exchange Commission last Friday, Live Nation said: "On May 20, 2024, Live Nation Entertainment, Inc. identified unauthorized activity within a third-party cloud database environment containing Company data (primarily from its Ticketmaster L.L.C. subsidiary) and launched an investigation with industry-leading forensic investigators to understand what happened."

Adding, "On May 27, 2024, a criminal threat actor offered what it alleged to be Company user data for sale via the dark web. We are working to mitigate risk to our users and the Company, and have notified and are cooperating with law enforcement. As appropriate, we are also notifying regulatory authorities and users with respect to unauthorized access to personal information."

The firm stated: "As of the date of this filing, the incident has not had, and we do not believe it is reasonably likely to have, a material impact on our overall business operations or on our financial condition or results of operations. We continue to evaluate the risks and our remediation efforts are ongoing."

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Meanwhile, according to sources, authorities in both Australia and the US are liaising with Ticketmaster to fully comprehend and address the incident. Both the online ticket sales platform and Live Nation have been contacted for further comments. Meanwhile, Santander also fell victim to a data breach last week The bank confirmed last Friday that infiltrators managed to access data relating to staff members and millions of customers abroad.

Lawrence Matheson