A MAJOR bank with over 1.5million customers is axing a key service after 25 years.
First Direct, a subsidiary of HSBC, is scrapping its text message banking service.
This means thousands of customers will no longer be able to receive text notifications about their current account balance.
They will also stop receiving "mini-statements" via SMS, which include your balance and the five most recent transactions.
The service will cease for good on Saturday, August 10.
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The bank, which operates without any physical branches, is asking customers to use its online and telephone banking services instead.
A spokesperson for First Direct said: "We are removing text message banking services from August 10 for our customers that are registered for online or mobile banking.
"This service remains in place for those who aren't.
"There's lots of other ways for customers to access information about their account.
"Push notifications are now available to all customers through mobile and online banking, providing detailed and up-to-date information about their balance and transactions in real-time."
First Direct first launched in 1989 as a telephone-only bank and has provided a text message service for 25 years.
OTHER WAYS TO BANK
First Direct Customers get access to everything that's needed out of the bank by downloading its app.
This is available on both the Apple Store and Google Play Store.
Here customers can send payments and transfers, check their balance, view PINs and manage their cards.
Plus, you'll get full access to your spending insights as well as all associated digital bank statements.
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Customers can also set up push notification so you get notified of you balance and live payments.
You can also manage your account and full all statements by setting up an online banking profile by visiting www.firstdirect.com.
If you prefer to telephone, you can still phone First Direct to get help.
Existing customers should call 0345 6100 100.
THE ALTERNATIVES
Only a handful of other banks still offer text message services, which include mini statements showing your last five transactions.
Nationwide includes this as an optional extra.
As standard, you'll also get text messages when:
- The bank suspects you've been a victim of fraud.
- You have entered, or are about to enter, your arranged overdraft
- You've entered an unarranged overdraft and need to credit your account
- There isn't enough money in your account to make a payment.
You can sign up for SMS messages containing mini statements by visiting the "Text Alerts" section on the banks app or online.
Royal Bank of Scotland Customers who've set up "On Demand Balance" alerts in their alert preferences can also request mini statements over SMS.
Customers can text the word BAL to 83727 and RBS will send you your up-to-date account balance.
The text will also include a mini statement covering up to the last six transactions on your account.
If you have turned on the "On Demand Balance" alert for more then one account you'll need to include either the last three digits of the account number or last four digits of the debit or cash card number in your text.
For example, if your account number is 12345678 and your debit or cash card number is 1111 2222 3333 4444, then you could text either BAL 678 or BAL 4444.
If this service is a deal-breaker then it could be worth switching banks ahead of First Direct scrapping the service.
