Telly fans furious as channels disappear from free satellite TV

26 June 2024 , 08:58
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Find out where to buy the 'recordable' box - and for how much - below

MILLIONS of TV viewers have had their ability to record shows revoked, unless they buy specific 'recordable' set-top boxes.

The move, alongside more channels disappearing, has left customers fuming.

The change affects both older Humax Freesat recorders and newer 4K Freesat boxes eiqrridekixzprw
The change affects both older Humax Freesat recorders and newer 4K Freesat boxesCredit: Alamy

Freesat, the UK’s subscription-free satellite TV platform, has removed the popular remote recording feature from its mobile apps on both iOS and Android devices.

The feature had been available on the Freesat mobile app for years.

Freesat stated that “a change to our internal systems,” meant the feature had to disappear for older boxes.

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One disappointed viewer wrote on X: "We can no longer set programmes to record through our phones. Is this a permanent thing?

"You are meant to improve things not make them worse! I often record things from my phone."

The change affects both older Humax Freesat recorders and newer 4K Freesat boxes.

In a statement, Freesat said: "As a result of this change, the Remote Record feature on Freesat Mobile Apps on iOS and Android will no longer function. 

"You can continue to enjoy recording your favourite shows on your new and refurbished Freesat Recordable 4K TV Boxes (500GB, 1TB and 2TB). There will be no disruption to your viewing as a result of this change. 

"We understand that this may impact your experience with our product, and we sincerely apologise for any inconvenience this may cause."

This week millions of Freesat boxes also lost two more channels.

Older Freesat boxes lost access to entertainment channel Blaze (channel 162) and shopping network Gems TV (channel 805) on Tuesday.

This affects SD boxes sold before 2011, a spokesperson explained.

The channels are switching will only be available on HD-supported Freesat boxes, and not older SD boxes.

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Millie Turner

iOS, Android

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