13 January 2023 , 16:49
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A pub boss has brutally bitten back at an online reviewer who called its vegetables 'mush' and slated their meat - but still managed to clear their entire plate.
The Green Man at Inglewhite in Preston, Lancashire, came under fire on TripAdvisor.
The popular pub - currently rated the 12th best restaurant of 329 in the city - has had many five-star reviews with customers expressing their pleasure at the quality of the food, and how accommodating the staff were.
But one reviewer vowed to never return after allegedly being handed 'mushy' vegetables and uncuttable beef, while sitting in a cold restaurant.
They even went as far as to say that other customers leaving good reviews were 'not to be believed'.
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But the owner quickly bit back at the unhappy customer on TripAdvisor (Google Maps)The one-star review read: "Disappointing as reviews said would be good. Restaurant was cold. Wasn’t walked to table they just told it where it was. Had to ask for menus. Ordered food before drinks were taken.
"Vegetables were boiled to mush, beef couldn’t be cut. Empty plates left for ages, in fact we waited so long for dessert menu and table to be cleared that we decided to leave. Much better elsewhere I’m afraid, we won’t be back," LancashireLive reports.
The staff at The Green Man were quick to refute these claims, saying that they were 'confused' about the allegations in the review and asked them to not call their other guests 'fibbers'.
The pub's full response to the review read :"I’m hugely confused. I’ve looked into your feedback extensively. Spoken to each team member and gone through all reports on the till.
It told the reviewer: "Please can you not call our other reviewers fibbers" (Google Maps)"Firstly from what I have found we had our busiest Sunday to date (which in January after a very busy festive season cannot be predicted) due to how busy we were it left us a little short staffed.
"I apologise you weren’t shown directly to your table but had you observed just how much the team were tirelessly running around surely that can be forgiven.
"I believe one of your table did complain about the wait time for food and this was compensated by issuing you some discount to your bill ( no mention of that in your review) and when checked back you said everything was fine, (had you raised your unhappiness then it would have given us an opportunity to rectify) you then said your empty plates were left for a long time while waiting for the dessert menu.
"Well it surely cannot have been that bad if your plates were empty? As for desserts we don’t have a menu, as these are all home made and can change daily, no one at your table asked a team member so sadly they were unaware that you wanted a dessert.
"Moving now to the title of your review. Please can you not call our other reviewers fibbers. That’s a very unfair and false statement. Our reviews are very believable and are truthful.
"We pride ourselves on being a small family run business who has managed to keep going after some very tough years ( pandemic etc) sometimes like all humans things aren’t always perfect but we always strive to go out of our way to apologise and rectify when given the opportunity."
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