APPRENTICE star and West Ham United vice-chair Karren Brady answers your careers questions, plus try our money-saving tips.
Here she gives a female personal trainer advice on how to put some boundaries in place for male clients without causing a fuss.
Q) I work in a gym as a personal trainer and I’ve noticed when I’m training some male clients, they try to flirt with me, plus I often catch guys leering at me while I’m working.
I’m not sure how to handle this, as it’s making me feel really uncomfortable.
I’ve been told by management to let it wash over me and to “keep clients sweet”, but are there any professional ways I can put some boundaries in place without causing a fuss?
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Ciara, via email
A) It’s understandable that you feel uncomfortable with these behaviours.
When you first start working with a new client, be clear about your professional boundaries and that any inappropriate behaviour will not be tolerated.
You can include this in your initial consultation or as part of your contract with them. Always maintain a professional demeanour, and if a client starts to engage in inappropriate conversation or behaviour, refocus their attention on the workout.
Non-verbal cues can also be effective in setting boundaries, so use confident body language. If they continue to make you feel uncomfortable, it’s important to let them know in a clear and direct way.
Say something like: “I appreciate your interest, but I’m here to provide a professional service and it’s important to maintain a respectful and professional relationship.”
Talk to your colleagues about your concerns and ask for their support in enforcing boundaries if needs be.
If a client’s behaviour ever crosses the line or feels threatening, report it to management immediately and ask them to take action.
You have the right to work in a safe space, free from harassment and inappropriate behaviour.
- Got a careers question for Karren? Email bossingit@fabulousmag.co.uk.
