A Southwest Airlines flight attendant has won the hearts of passengers and the public after her heartwarming gesture towards a crying baby on a flight went viral.
The touching moment was captured on camera by Jessica Nelson, a mother traveling with her baby, Oakland, who was flying for the first time.
In a now-viral TikTok video, Jessica Nelson captured the sweet moment when Oakland had a tantrum mid-flight. As the infant cried, a compassionate Southwest flight attendant stepped in to help.
The flight attendant smiled and interacted with baby Oakland, soothing him by walking him up and down the aisle, and gently rubbing his back.
(jessicawindsorr/TikTok)Overwhelmed with gratitude, Jessica Nelson shared the video on TikTok with the caption, "To the flight attendant who gave my screaming baby a plane tour, thank you. Southwest, she deserves a raise."
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The video quickly gained traction, with viewers praising the flight attendant's kindness. Many users left comments, one commenter wrote, "He looks so happy too!!!"
The video also had a positive impact on other parents who were apprehensive about flying with their babies. "I needed to see this today. taking my toddler on her first flight next week and I'm so worried. I don't want people to hate me if she cries at all," a viewer wrote in the comments.
"My two year old and I are flying Southwest tomorrow for his first flight. This makes my nerves feel better," another shared
One of the viewers was able to identify the flight attendant and revealed that she had been nominated for an award within the airline for her exemplary act of kindness.
The flight attendant's actions, captured in the video, earned her recognition as she was nominated for the "Heroes of the Heart" award by her colleagues at Southwest Airlines.
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