EasyJet passengers were left stranded in Tenerife without accommodation after the airline cancelled a delayed flight to London Gatwick because a customer 'defecated on the toilet floor'.
Online footage show pieces of toilet paper littering the plane walkway, while another on X (formerly Twitter) films the pilot explaining – to many groans and expletives – that the flight had been cancelled. The clip begins during his speech, with the pilot saying, "rather entertaining to defecate the front toilet so we're now staying the night here, we're now going to get everyone off... and organise hotels then we'll fly back tomorrow morning".
The flight, EZY8054, which was scheduled to depart on Sunday at 20.05 from the Spanish island and arrive in the UK capital at 00.20, had already been delayed several hours before passengers were given the shocking news that it had been cancelled.
A woman voices her anger at the cancellation of her flight (@kittystreekx/Twitter)
Passengers vent their fury after the pilot tells them their delayed flight has been cancelled (@kittystreekx/Twitter)Passengers were expecting to board a later flight to London – after easyJet admitted it was unable to find hotel rooms in the area, forcing customers into a scramble for a place to stay for the night. According to the Daily Mail, one passenger, who didn't want to be named, explained how the flight turned into a nightmare, with people at first being moved from one aircraft to another.
The second aeroplane was said to be smaller "so it was absolute chaos", the passenger said. They also explained how people were offered £500 vouchers if they volunteered to leave the flight, but there were no takers. "So then they had to remove 10 people from the plane, which caused lots of arguing, and that literally took two hours," they said. "But then once they got those 10 people off, the plane was heavy because we were at full capacity. So then they were randomly putting our luggage on other people's flights to Gatwick, and that took hours again."
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People then started to notice the toilet had become a problem, with the passenger adding that because the situation had been so badly handled what happened could have been a genuine accident. The airline admitted it was unable to find hotel rooms for those affected and a statement on the company's website said: "Due to extremely high demand, unfortunately we're unable to find hotel rooms in the area. If you need a hotel room and are able to make your own arrangements, we'll refund the cost of a reasonably priced room, meals and travel costs to and from your hotel."
The fuming passengers, who had apparently been left on the flight with "zero communication" before it was cancelled simply weren't buying the apology. On X, one person wrote: "Real good of @easyJet to delay the flight 3.5 hours with 0 communication then decide to cancel it altogether because someone took a s*** on the toilet floor. Quite literally couldn’t make this s*** up."
Another said: "How is it OK to leave people sitting for hours on a plane, then tell them it’s been cancelled, in the middle of the night in a different country?" A third added: "So we’ve been given the excuse of a toilet being defecated in for the reason for a CANCELLED flight?! @easyjet this is UNACCEPTABLE!! Your customer care is ATROCIOUS. 100s of passengers left STRANDED in the airport terminal! Do something!!!!"
A spokesperson for the airline said: "easyJet can confirm that flight EZY8054 from Tenerife to London Gatwick yesterday evening was delayed overnight due to the aircraft requiring additional cleaning. We did all possible to minimise the impact of the disruption for our customers, providing hotel accommodation and meals and the flight is due to depart this afternoon. The safety and wellbeing of our customers and crew is easyJet’s highest priority and while this was outside of our control, we would like to apologise to customers for the inconvenience caused."
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