WHEN you are busy bagging bargains, it’s hard to keep up with your consumer rights. But a little bit of knowledge goes a long way.
Here are some tips to protect you if your buy isn’t quite as brilliant as it seemed.
FAULT FINDER: If a purchase goes wrong, you are entitled to your money back.
The Consumer Rights Act states that goods you pay for should be of satisfactory quality, as described, fit for purpose and last a reasonable length of time.
If they fail any of those tests, it’s tempting to head straight to the manufacturer. But responsibility lies with the shop you bought them from. Don’t be fobbed off.
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You may find retail staff either don’t know the rules or don’t apply them, so go in armed with your rights.
You only have 30 days to reject something faulty and get your money back.
After that, the retailer has the option of repairing the item.
RISKY RETURNS: Bought too much or don’t like your purchase when you get it home?
There is no automatic right to return something to a shop if you have simply changed your mind.
In practice, though, many stores do have a returns policy, where you can take back your buy within a specific timeframe.
Whether they offer a refund, exchange or voucher is entirely up to the retailer. It’s different if you bought it online.
Then, you automatically have 14 days from when the goods were delivered to return the product for a full refund.
If you opt for click-and-collect, you have the same rights as anyone buying on the internet.
DISAPPEARING DELIVERIES: Has your parcel failed to arrive?
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When the problem first arises, it might save you time to contact the delivery firm to see if they can find out where your missing item might be.
But it’s always the retailer’s responsibility to get your goods to you, so insist they sort it out.
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- All prices on page correct at time of going to press. Deals and offers subject to availability.
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