An Evri delivery driver was caught on camera casually tossing a customer’s parcel into their garden “like a frisbee”.
Bethany Butlin received a delivery notification while out the school to say a jigsaw for her son had arrived at home. When she got back the mum of two was saddened when she saw it had been damaged after waiting several weeks for its arrival. When she checked her doorbell footage she saw it had been casually lobbed inside by the driver, shattering her son’s pirate jigsaw.
Bethany, from Keighley, Yorkshire, said: "It looks like he's used it as a frisbee and he's just launched it into the garden, it's very disrespectful. It's quite appalling really, in a street full of people as well.
"There's no excuse for that behaviour. My friend had a parcel in the same area delivered by the driver and he apparently chucked parcels in their garden too, so he just seems very lazy.
"It was a present for my little boy. It was one of these jigsaws that comes in pieces and it had just slammed together. I couldn't give that to my little boy after it's been thrown around the garden. It was broken and shattered.
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"The service I got that day was absolutely shocking. If you're working for a company, you should not in a million years be treating someone's personal belongings like that. It was only a couple of weeks ago I ordered a lamp, so I was glad it wasn't glass."
The package, circled, was thrown into the garden (Kennedy News and Media)Bethany put the footage on Facebook where it was spotted by someone from the firm as she later received an email asking about resolving the issue.
She added: "We have CCTV so I checked the footage at the time. It said it had been delivered and that's when I saw it. I put the video on Facebook and there must be some people in that group who work for Evri because I had an email from them asking to resolve the issue. I have to give them their due, they've been brilliant. They made it a priority and within a couple of hours it was resolved and the driver has been removed from the service.
Bethany Butlin was left fuming (Kennedy News and Media)"I'd use Evri again, it isn't the company's fault, it's the drivers they hire. Maybe there should be more training or possibly the ratings need to be used more often for the drivers to get more work."
An Evri spokesperson said: "Our ambition is every customers’ experience is a positive one. We've apologised and provided a goodwill payment. This delivery falls below the standards we expect and the courier will no longer be delivering on behalf of Evri. We work with over 20,000 couriers on a day-to-day basis, the vast majority of which are honest and hard-working, local people, delivering parcels in their own communities with an average star rating of 4.7 our out 5."
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