A disgruntled NatWest customer has expressed his shock at receiving an unexpected - and unusual - gift in the post as an apology from the bank.
Taking to Reddit, he explained he had encountered problems with the company after setting up a new account - only to be compensated for the "hassle" with a Cadbury's chocolate hamper. " Had some troubles with my new bank account and they sent me this for the hassle!" he penned in the Casual UK subreddit.
"Anyone else ever received an apology gift from a company?" Accompanying his post was snap of his delivery - containing all the confectionary giant's favourites neatly presented in a box alongside NatWest complements slip.
Responding to the poster's question, dozens of others revealed the ways they had been compensated by major companies in the past too. "When I was about 8 I bought some of those blackcurrant fruit lollipops, the really common ones with the purple wrapper and white dots all over, but they tasted disgusting," another Reddit user explained.
"Wrote a letter to the company and forgot all about it, then received a huge box of all kinds of sweets, ones I'd never even seen before including giant versions of those lollies. 8 year old me was absolutely made up."
'My wife wants to change our four-year-old's name but I think it is too late'
"I once bought a baguette from Sainsbury's that was absurdly dry," someone else claimed. "Bored at work, I complained to their customer services department and said it was 'so dry it ripped my tongue in half'.
"They sent a grovelling letter of apology saying they were so sorry it had ripped my tongue in half and please accept a £20 gift voucher. Looking back, the letter was so sincere that I think they were taking the p**s back!"
A smoker had his say, meanwhile, penning: "About 15 years ago, I had one cigarette in a pack of 20 that didn't have a filter attached to it, sent it off to Imperial Tobacco, and about a week later, a sleeve of 200 cigarettes gets delivered to my door!"
It seems the Reddit user who created the post isn't the only person to benefit from NatWest's gestures of goodwill, meanwhile. "Yes, also got a gift off NatWest as my card kept declining whilst on my honeymoon despite me notifying them ahead of time that I would be in the USA," another person explained. "They sent me a bottle of Bollinger champagne and a cash sum as an apology."
Whilst a second person revealed: "I complained to NatWest once when none of their machines would allow me to pay in cheque. They asked how much compensation I wanted and I asked for £30 which was given. I subsequently realised I was trying to pay the cheque in with a card from a different bank, and promptly shunted the £30 over to a food bank."
Read more similar news:
Comments:
comments powered by Disqus
