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All news on the topic: Consumer rights

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Man who won £3m mansion abandons home over fears it could crumble into sea
A MAN who won a £3million Omaze mansion abandoned it after just three days over fears it could crumble into the sea.Dad-of-five Glen Elmy was handed
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Travel experts reveal European hotspots with worst attractions…what to avoid
TRAVEL experts have given urgent holiday warnings on which European hotspots with the worst attractions tourists should avoid.Some of the continent's
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Traps to avoid when writing a will as dodgy law firms are probed
WILL writing and probate firms are being investigated by the regulator.It comes amid reports of pressure selling to vulnerable customers and fears tha
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Your rights explained for vouchers, gift cards and refunds when shops go bust
As Wilko continues to battle administration, Martyn James talks us through your rights if a firm goes bust including what you can do with your gift cards and vouchers to where you stand on refunds and returns
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Bride I photographed is demanding a refund as my assistant did something bad
A WEDDING photographer has revealed the shocking reason a bride has requested a refund.The professional snapper said the client was delighted with the
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I was too embarrassed to go out after £600 veneers - how The Sun won money back
THE Sun's Squeeze Team wins back money for readers who have had a refund or billing issue with a company and are struggling to get it resolved.This we
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Wilko paid out £77million to owners of the stricken retail chain
COLLAPSED discount chain Wilko reportedly paid £77million to owners and former shareholders before going bust and putting 12,000 jobs at risk.The str
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Furious Wilko customers left chasing missing orders - your rights explained
FURIOUS Wilko customers have been left chasing missing orders as the chain shut its helplines after calling in administrators.Shoppers have been strug
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Millions could get compensation after being overcharged by water companies
MILLIONS of billpayers could get compensation from a new legal claim.A case has been launched alleging that one of the UK's largest water firms overch
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Spain holiday warning as Brits could be fined £700 for listening to music
SPANISH summer holiday killjoys have imposed a new crackdown on Brits abroad - now fining tourists for listening to music.Visitors have been warned th
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Martin Lewis issues urgent warning to holidaymakers over mobile roaming mistake
MARTIN Lewis' MoneySavingsExpert has issued an urgent warning over how to avoid losing thousands of pounds in mobile phone roaming fees.The alert come
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Quiz reveals if you're a picky eater - do you say NO to Brits' favourite food?
A NEW interactive quiz reveals whether, when it comes to food on the go, you're an "Anything Goes Andy" or a "Picky Pat".Analysts have devoted themsel
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New rules to stop millions of Brits being ripped off kick in today
The new Consumer Duty will come into force on July 31 for new and existing products and services and is being implemented by the Financial Conduct Authority (FCA)
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Your rights to refunds and and compensation if your holiday was ruined
Top consumer rights expert Martyn James explains what you need to know about how to get money back if your summer holiday goes wrong
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I have no idea why NatWest shut my accounts with £12k and dumped me
THOUSANDS of customers have their bank accounts shut down with little warning or explanation every year.NatWest boss Alison Rose stepped down this wee
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We live by UK's cheapest petrol station - but there's a huge downside
MOTORISTS cashing in at Britain’scheapest petrol stationare driving residents mad with long queues snarlinguproads near thei
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I'm a money expert - four ways a major change to financial rules affects YOU
MILLIONS of people will reap rewards when the financial regulator introduces a new Consumer Duty.The new rules from the Financial Conduct Authority (F
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Rhodes fires are unprecedented crisis here are your rights if you’re affected
THIS is an unprecedented crisis. With thousands of tourists stranded in Rhodes and thousands more due to travel in the following days, this is an oper
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Our picturesque town is being destroyed by council’s ban – we’re fighting back
FURIOUS traders in a picturesque town are fighting back against a new ban on shutters protecting their shops.Store-owners in Maidstone, Kent, have bee
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Inside McDonald's 'toxic culture of abuse with teen workers ‘groped’
WORKERS for fast food giant McDonald's have revealed what they call a toxic culture of sexual harassment and bullying at branches across the UK.Teenag
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I left Merc with airport parking - it returned with extra 500 MILES on the clock
A CHAUFFEUR is out of pocket after leaving his car with an airport parking firm- only to come back and find it filthy and damaged.Furious Steve Rogers
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Surprise refunds for thousands of borrowers who were mis-sold loans
THOUSANDS of borrowers who took out loans from a major doorstep lender are being offered surprise refunds.Customers of Morses Club could get cash back
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Experts warn shoppers over Prime Day prices
After comparing prices from last year the figures show some shoppers will end up overpaying in the 'sale'
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Huge change to credit card rules for millions - what it means for shoppers
A CRITICAL rule allowing customers to get a refund from their credit card company is to be axed and replaced with new rules.The government announced i
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Big change to appliance repair rules could save you cash - list of items covered
FED UP with chucking out faulty gadgets that can’t be fixed?As of this month, suppliers now have to make spare parts available for a number of key h