All news on the topic: Customer service

Honda has issued a recall for over 256,600 Accord Hybrid cars in the United States because of a software fault that may lead to an unexpected loss of driving power

Two customs officials are facing trial for assisting in the smuggling of Apple electronics into Ukraine, resulting in state losses exceeding $1.3 million.

The pharmacy chain revealed higher sales across its pharmacy and retail businesses, although total sales growth slowed to 1.6% as it was impacted by store closures

Citizens Advice said customer service ratings across the industry were among the lowest ever

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Car insurance policies require your primary residence information, to accurately assess risk and determine cover specifics - including factors like crime rates, accident risk and the likelihood of environmental damage

When Marshalla Cullum tried to order a children's meal at the Forester Arms near Fordingbridge, Hampshire, the waitress told the mum she had to order an adult meal

MoneySavingExpert.com reader Helen explained how she checked prices three weeks before her current policy expired and was able to save £160

iCandy has pulled its Orange 4 pram as a precautionary measure, with parents who’ve already purchased this model urged to stop using it immediately

A concerned parent was left baffled after their daughter was forced to give up the extra seat they had booked on a flight as they were blasted for breaking the law with spare ticket

The Prime Minister's next job could be as a cyborg, says Fleet Street Fox. He just doesn't know it yet

Bakery owners Adelina Blanaru and Marius Dogaru said they had 'explored all possible options' to reduce waiting times, including extending opening hours to ensure everyone could enjoy their tasty goods

A mother has shared her family’s ‘heartbreak’ after she accidentally posted luxury cruise details on Facebook before a fraudster cancelled and rebooked in their name

Consumer rights expert Martyn James explains exactly why businesses do everything in their power to stop you from talking to their customer service teams - and what you can do to get past the dreaded chatbots

If you have a landline in your home be on high alert.

If you're looking for cheap flights for your summer holiday, then these five tips could help you save some serious cash - from when to book to what apps to use - here's a round-up of the best advice

Taylor Swift fans can still purchase tickets from some resale websites ahead of the UK leg of The Eras tour and some shoppers have chimed in over how safe and reliable they are.

Gillian Evison, 60, from Thornton, received a letter from debt recovery agency Capital Resolve on April 22, telling her she owed £414.72

The man, who was staying at the Oasis Dunas resort in Fuerteventura in the Canary Islands, saw a girl struggling in the pool and jumped in to help - but ended up cutting his foot on broken tiles

Tomas Woods, a wheelchair motocross world champion from Preston, Lancashire has described climbing up plane steps after his specialist chair could not be found by British Airways staff

Glen Parke was left owing £7,000 after the hotel he had booked in Thailand for a 59 day stay turned out to be a small roadside shop, leading him to have to find an alternative

The UK's best broadband provider for customer service has just been revealed by the team at Which? and it's not Virgin Media, Sky or BT.

A customer has been left scratching their head after being prompted to leave either an 18%, 20% or 22% tip at a self-checkout - making them wonder who will end up with the extra cash

The latest stats are in and here are the winners and losers when it comes to broadband.

Don't ruin your chances of landing your dream job by making this common mistake. HR experts have shared their biggest red flags, including one habit that would get you instantly rejected